Officina Veneziani Luigi srl

Specialized workshop for repairs of injection equipment for diesel engines

Terms and conditions of use

GENERAL CONDITIONS
Terms & Conditions

The content of these terms and general conditions govern all contracts concluded between the buyer and the seller regarding the website www.officinaveneziani.com. A contract is subject to the version of the terms and conditions applicable at the time the contract is concluded.

The website www.officinaveneziani.com is owned by Veneziani Luigi s.r.l. (later for brevity Officina Veneziani) with registered office in Via Emilia 17 Roveleto di Cadeo - Piacenza - 29010 Italy.

Purchases made electronically are governed by these conditions of sale, which can be changed at any time by Officina Veneziani, with effect from publication on the site.

Any condition by the buyer that contradicts or deviates from these terms and general conditions does not form an integral part of the contract unless expressly agreed in writing by the seller.

1. Definitions

"Consumer": any natural person who places an Order for purposes unrelated to the business, commercial, craft or professional activity carried out;

"Professional": any natural or legal person who places an Order in the exercise of their business, commercial, craft or professional activity;

"Customer": depending on the case, a Consumer or a Professional;

"Contract": any agreement between Officina Veneziani and a Customer regarding the purchase by the latter of one or more Products, concluded in the manner provided by these conditions of sale;

"Products": the goods advertised on the website www.officinaveneziani.com

"Order": any proposal regarding the purchase of one or more Products, formulated by the Customer towards Officina Veneziani;

"Site": the website www.officinaveneziani.com

Regenerated Products: they are malfunctioning or defective products that are subjected to Veneziani Luigi s.r.l. to a review and recovery program. At the end of the operations, the products are subjected to a series of final tests, to guarantee the customer a product with the functionality of a new spare part at a lower cost.

2. Object of the contract

The online contract stipulated between Officina Veneziani and the Customer has as its object the purchase of the products, advertised on the website www.officinaveneziani.com, through a telematic sales system called e-commerce.

3. Conclusion and conclusion of the contract

3.1 The contract between Officina Veneziani and the Customer is concluded through the Internet by accessing the Customer at www.officinaveneziani.com, where following the procedures indicated, he will formalize the proposal for the purchase of goods referred to previous article. Any contract relating to the purchase of Products will be entered into in Italian.

3.2 Officina Veneziani may not take charge and process the Order if there are not sufficient guarantees of payment, if the orders are incomplete or incorrect, or if the Products are no longer available. In the above cases, the Customer will be informed by e-mail that the Contract has not been executed and that Officina Veneziani has not confirmed the Purchase Order specifying the reasons. It is understood that in case of non-acceptance, Officina Veneziani will refund the amounts already paid.

3.3 By placing an Order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept these general conditions of sale. By submitting the Order, the Customer expressly recognizes that this implies the obligation to pay the price and other amounts due pursuant to these general conditions of sale.

3.4 To proceed with the purchase of one or more Products via the Internet, the Customer must register in advance on the Site, providing Officina Veneziani, in compliance with the applicable provisions on the protection of personal data, all the data necessary to allow it to execute orders placed.

3.5 The Customer may select one or more Products of which he intends to make the purchase, inserting them in a virtual "cart", of which he will always be able to view the contents before proceeding with the order.

3.6 By clicking on the "Confirm order" button, the Customer will initiate the order forwarding procedure.

3.7 By clicking on the "Complete purchase" button, at the end of the procedure initiated pursuant to section 3.6 above, the Customer will forward the Order to Officina Veneziani. Each Order submitted according to these methods must be understood, for all purposes, as a contractual proposal, pursuant to and for the purposes of art. 1326 of the Italian Civil Code, by the Customer. Upon forwarding of the Order by the Customer, it will follow promptly

3.8 The presentation of the Products on the Site constitutes an invitation to users to formulate a purchase proposal against Officina Veneziani. This invitation to offer is not binding for Officina Veneziani and, in particular, does not constitute offers to the public pursuant to and for the purposes of art. 1336 of the Italian Civil Code, remaining, in the full discretion of Officina Veneziani, any decision regarding the acceptance of any proposals formulated.

3.9 Officina Veneziani will have the right to accept or not the Orders received (such as 3.2) without that, in case of non-acceptance, the Customer can make rights or claims against the same for any reason. The Order will be considered, in any case, accepted and consequently the Contract concluded when the Customer will receive, on his e-mail address, the Order Confirmation e-mail, containing the Order Number, to be used in any subsequent communication with Officina Veneziani. The message will re-propose, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any possible correction. Possible increases in expenses caused by errors in the data not reported promptly, will be the sole responsibility of the Customer

4. Prices and shipping costs

4.1 The sales prices shown on the website www. officinaveneziani.com are to be considered excluded of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer.

4.2 Officina Veneziani reserves the right to modify the prices of the products listed on the site at any time. Any price changes will not, however, be effective against customers who have already sent the order.

4.3 Shipping costs are calculated and indicated during the conclusion of the Order forwarding process and in any case before the payment is made

5. Method of payment

5.1 Each payment by the Customer can only be made by one of the methods proposed by Officina Veneziani during the conclusion of the Order, such as, for example, payment by credit card (VISA, Visa Electron, V-Pay, Mastercard , Maestro, American Express and Diners), payment through the protected "Paypal" system, payment with prepaid cards (eg "Postepay"), payment by bank transfer and cash on delivery.

5.2 Except for the case of payment in "Cash on delivery", the Customer will pay the price of the Products ordered, at the same time as placing the Order. It is understood that, in case of non-acceptance of the Order, Officina Veneziani will promptly reimburse the Customers the amounts already paid, this payment method is not provided for deliveries outside the national territory.

6. Delivery methods and responsibilities

6.1 Officina Veneziani will deliver the products purchased by courier to the address indicated in the Order, as confirmed in the Order Confirmation email.

6.2 Officina Veneziani will be able to deliver throughout Italy with the price list on the website www. officinaveneziani.com and in all the countries belonging to the EU subject to an estimate for shipping costs.

6.3 Officina Veneziani will use carriers selected by the same and, if the products are marked on the site as available, will ship the items in the shortest time

6.4 Pursuant to art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products must be immediately contested by the Customer by placing a written control reserve on the proof of delivery. It is understood that, once the delivery document has been signed without any dispute, the Customer will be barred from any exception regarding the external characteristics of what has been delivered. In the event that the carrier has been chosen by the Customer out of those proposed during the purchase phase, the risk of damage and loss of the Products is transferred to the Customer already at the time of delivery to the carrier itself, precluding any dispute regarding the characteristics out of what delivered. In this case, any dispute must be made directly by the customer against the carrier.

7. Guarantee

The warranty only covers the material integrity of the goods at the time of sale and the functional defects attributable to the manufacturing or regeneration process that the products, used properly and correctly, manifest within the warranty period (12 months for companies - 24 months for individuals).

Officina Veneziani's products, both new and regenerated, are covered by a guarantee as provided by current legislation.

The warranty is not applicable in case of:

Wrong installation of the product (new or overhauled). It must always be done by a competent technician;

Tampering or unauthorized opening of the component;

Malfunctions due to external causes;

Lack of maintenance and periodic overhaul with respect to the times or deadlines recommended by the manufacturer;

Warranty expiration;

In the event of a breakdown, the Customer must forward a Guarantee request to Officina Veneziani by attaching an invoice for the purchase of the product.

Upon receipt of the warranty request, Officina Veneziani will collect the defective piece at the address provided by the customer in order to carry out the expert report in its laboratory. If a manufacturing defect emerges from the appraisal, Officina Veneziani will repair or replace the product by subsequently re-delivering the repaired or replaced product to the address provided by the Customer at no charge.

If a failure due to negligence or failure to comply with the assembly procedures or in any case for any other reason for exclusion should emerge from the expert's report, the warranty claim will be rejected. In this case, the Customer may request the repair or replacement of the product by charging the price and expenses incurred for the collection and re-delivery of the defective product. In the event that the Customer decides not to have the defective product repaired and for which the warranty has been excluded, Officina Veneziani will charge the cost of the appraisal. All reports will be written and notified to the customer.

For any request, Officina Veneziani invites, in any case, the customer to contact the customer service, which can be contacted as follows:

Veneziani Luigi s.r.l.

Roveleto di Cadeo (PC)

Via Emilia 17

CAP 29010

Italy

Tel. 0523 500958

Fax 0523 507142

P.I. and C.F. 00305410334

support@officinaveneziani.com

Information provided pursuant to Article 13 of EU Reg. 2016/679 (hereafter GDPR)

8) GENERAL INFORMATION

8.1 Data subjects are informed (ex. Art.4, c.1 of the GDPR) of the following general profiles, valid for all areas of treatment:

all data are processed in a lawful, correct and transparent manner towards the interested party, in compliance with the general principles set out in Article 5 of the GDPR;
specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.

8.2 References and rights of the interested parties

The Data Controller is the undersigned Company (Officina Veneziani Luigi Srl), in the person of its pro tempore legal representative, to whom it is possible to contact to exercise all the rights provided for in art.15-21 of the GDPR (right of access, rectification , cancellation, limitation, portability, opposition), as well as revoke a previously granted consent; in the event of failure to respond to their requests, the interested parties may lodge a complaint with the Supervisory Authority for the protection of personal data (GDPR - Art.13, paragraph2, letter d).

8.3 Contact details of the owner

Address: Via Emilia, 17 - 29010 Roveleto di Cadeo (PC)

Tel: +39 0523500958 - Fax: +39 0523 507142 - Email: support@officinaveneziani.com

9) DATA PROCESSING RELATED TO RELATIONSHIPS ESTABLISHED WITH CUSTOMERS AND SUPPLIERS

9.1 Object of the treatment

The Company processes personal identification data of customers / suppliers (for example, name, surname, company name, personal / tax data, address, telephone, e-mail, bank and payment references) and its operational contact persons (name, surname and data of contact) acquired and used in the provision of the services provided.

9.2 Purpose and legal basis of the processing

The data are processed for:

  • conclude contractual / professional relationships;
  • fulfill the pre-contractual, contractual and tax obligations deriving from existing relationships, as well as manage the necessary communications connected to them;
  • fulfill the obligations established by law, by a regulation, by community legislation or by an order of the Authority
  • exercise a legitimate interest as well as a right of the Data Controller (for example: the right of defense in court, the protection of credit positions; ordinary internal operational, managerial and accounting needs).

Failure to provide the aforementioned data will make it impossible to establish a relationship with the Data Controller. The aforementioned purposes represent, pursuant to Article 6, paragraphs b, c, f, suitable legal bases for the lawfulness of the processing. If it is intended to carry out treatments for different purposes, a specific consent will be requested from the interested parties.

9.3 Processing methods

The processing of personal data is carried out by means of the operations indicated in Art. 4 no. 2) GDPR and precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Personal data are subjected to both paper and electronic and / or automated processing. The Data Controller will process personal data for the time necessary to fulfill the purposes for which they were collected and related legal obligations.

9.4 Scope of treatment

The data are processed by regularly authorized and instructed internal subjects pursuant to Article 29 of the GDPR. It is also possible to request the area of ​​communication of personal data, obtaining precise indications on any external subjects operating as managers or independent data controllers (consultants, technicians, banking institutions, carriers, etc.).